Check In Policy
- Check-In: From 15:00 hours
- Check-Out: Until 12:00 hours
- Meal Plan: Breakfast is not included.
- The hotel reserves the right to pre-authorize credit cards prior to arrival.
- Prepayment or Credit Card Pre-authorization is required to guarantee the booking.
- The first night room charges will be charged if the room is cancelled within 3 days prior to the check in date.
- First night room charges will be charged if no show and the remaining nights will be cancelled.
Refund & Return Policy
- No refund is allowed after booking is confirmed for pre-payment booking method. However, rescheduling is allowed 3 days prior to initial booked date.
State Government Policy
- All bookings are subjected to an additional MYR2 Heritage Charge per room per night. This is to be paid directly at the hotel.
Last Update 20.08.2015
We collect Personal Data about you that you provide to us while using the Site. Personal Data may include your name, address, phone number, credit card number or e-mail address. We also collect non-personally identifiable information, which may be linked to your Personal Data, including your log-in name, IP address and password and search preferences related to specific searches.
To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. To protect credit card transactions, TN HOTEL SDN BHD currently uses Public Bank Berhad as a service provider to encrypt credit card information during transit.
We use Personal Data and other information collected through the Site to register you with the Site to provide you with the requested products and services, to build features that will make the services available on the Site easier to use and to contact you about these services. This includes faster purchase requests, better customer support and timely notice of new services and special offers. From time to time, Mercury may contact you to request feedback on your experience using the Site to assist us in improving the Site or to offer special savings or promotions to you as a Site user where you have indicated your consent to receiving such communications.
Mercury may share your Personal Data with third parties we employ to perform services on our behalf such as web hosting services, data analysis, to market our products and services, to handle credit card transactions and to provide you with customer service. All such third parties will be under an obligation to maintain the security and confidentiality of the Personal Data and to process the Personal Data only in accordance with our instructions.
In some cases, Mercury may require that you transact directly with a third party to obtain services, when you use the Site to reserve a hotel room or obtain another product or service, we may provide your Personal Data to that hotel or other involved third party.
Mercury may disclose Personal Data to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests by law enforcement officials, or as otherwise required in order to comply with applicable law or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also disclose Personal Data to enforce or apply the terms and conditions applicable to our products and services or to protect the rights, property or safety of TN HOTEL SDN BHD, our users, or others.
In the situations described above, the recipient of the Personal Data may be located in a jurisdiction that may not provide an equivalent level of data protection to the laws in your home jurisdiction.
If you wish to update any Personal Data you have previously provided or to exercise any right of access, rectification, deletion, or opposition to the processing of your Personal Data that you may have under applicable law, please contact us via our Site. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Data. Any request to access your Personal Data will be answered in less than 30 days.
If you wish to contact our customer service representatives via email you may send an email to:
Alternatively you may send a registered letter to the Mercury offices at the following address:
No. 32, Jalan PM6,
You may also contact our customer service agents 24/7 via phone at the following number:
+606 - 288 1888
A Special Note About Children
Persons under the age of 18 are not eligible to use any services on our Site.
Term & Conditions
By making a reservation on our Site, you accept and agree to the relevant Hotel policy, terms and conditions including cancellation and no-show policies applicable to that booking and to any additional (delivery) terms and conditions of the Mercury that may apply to your reservation or during your stay including for services rendered and/or products offered by Mercury. Please note that you may be charged for your cancellation in accordance with Mercury’s cancellation and no-show policy. We recommend that you read the cancellation and no-show policy of Mercury carefully prior to making your reservation. If you fail to check in to your Hotel on time on the day of your reservation and do not alert the Hotel, the remaining portion of your reservation may be canceled and the first night will be charged accordingly.
If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein or contact our Customer Service.
For pre-paid bookings with Mercury, your credit card will be charged by Public Bank Berhad for the full upon reservation and confirmation of the booking. For certain product or service rendered, we will not charge your credit card as you will pay the Mercury directly. However, Mercury may pre-authorize your card, charge a deposit or charge the full price of the reservation /product/ service rendered up-front. Hotels may require credit card details in order to guarantee your reservation.For pre-paid bookings with Mercury, your credit card will be charged by Public Bank Berhad for the full upon reservation and confirmation of the booking. For certain product or service rendered, we will not charge your credit card as you will pay the Mercury directly. However, Mercury may pre-authorize your card, charge a deposit or charge the full price of the reservation /product/ service rendered up-front. Hotels may require credit card details in order to guarantee your reservation.
In the event of credit card fraud or unauthorized use of your credit card by third parties, you should contact your bank or card issuer immediately upon becoming aware of such unauthorized use. If you suspect an unauthorized or fraudulent booking was made via Mercury, please contact our Customer Service team immediately.
In order to make a booking you must be over 18 years old (or the age of majority in those countries and territories where it is higher than 18) and have the full legal capacity to make the transaction (or have the authorization from your legal guardian). You undertake that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the transaction. You accept financial responsibility for all transactions made under your name or account.
You undertake that the details you provide us with in making a booking are fully correct. Mercury reserves the right not to accept certain credit cards. Mercury may add or remove other payment methods at its discretion.
Reservations are not confirmed until you have received a confirmation email. It is possible that a Mercury could become fully booked during the fraud check, in which case, the reservation will no longer be available. Mercury can never be held liable in such cases. Additional information submitted will be treated in line with strict industry standards to protect privacy using encryption for transmission and specialized agents for verification. If you choose not to submit the additional information, the booking will not be completed and fully cancelled.